Phone
+371 6701 9393
E-mail
info(abols)industra.finance
Industra Bank takes care of the security of personal data of its customers and the personal data of private individuals is being handled with due respect for their interests to preserve their privacy.
The principles of personal data processing and protection are being complied with in all data processing processes. Industra Bank maintains a high level of confidentiality of personal data and implements data protection measures, ensuring lawful, fair, and transparent data processing.
Regarding personal data obtained by Industra Bank in the framework of legal relations, the bank is the controller of personal data.
In the Bank we have a data Protection Officer to whom you can send questions by writing to the e-mail address: dpo(abols)industra.finance or by sending a letter, marked "Attn: Data Protection Officer", to the address: Muitas iela 1, Rīga, Latvija, LV-1010. In cases you are not satisfied with the response provided by the Data Protection Officer, you can contact the Data State Inspectorate.
Industra Bank's contact information
Personal data is any information on any medium that may help to identify a person. In performing its duties specified in legislation, ensuring the provision of services to customers, pursuing various types of legitimate interests, and attending to the quality of customer service, Industra Bank processes various types of personal data. Here are some examples of the personal data we process:
Industra Bank processes various types of personal data, the volume and nature of which varies due to the diverse nature of data processing purposes. Industra Bank does not process information that is not required for achieving a concrete, specifically set legal purpose.
Personal data can be obtained by Industra Bank in various ways, for example, when:
Industra Bank may initiate processing of personal data only if the processing has a specific purpose (for example, conclusion of a contract, the provision of a specific service, performance of the statutory obligations, etc.) and if the processing has an appropriate legal basis.
A legal basis for processing of personal data may be as follows:
1. Establishment and performance of contractual obligations
In the event of this legal basis, Industra Bank processes the data required for concluding and performing the contract. Examples of data processing in conjunction with this legal basis:
2. Compliance with a legal obligation
This legal basis applies to the data processing when Industra Bank has no free choice of action - the relevant activity is governed by the provisions of applicable regulatory enactments of the EU or Latvia.
For example, provision of information to the Financial and Capital Market Commission or to the State Revenue Service in line with the legal acts, requesting information from a potential customer for identification purposes, etc.
3. Protection of the vital interests of a person (Data Subject) or of a third party
This legal basis is used in exceptional cases, when data processing is carried out, for example, with an effort to protect life or health of a person.
4. Observance of public interest or exercise of official powers
This legal basis is rarely used and is similar to the compliance with a legal obligation, since the public interest or official powers of Industra Bank must be specified in legal acts, unlike as with a legal obligation, the bank can have a free (or a partially free) choice of action.
5. The legitimate interests of Industra Bank or of a third party
A frequently used legal basis. It is applied, for example:
Prior to performing data processing in accordance with this legal basis, the bank shall evaluate the effect on the data subject, perform an interest balancing test.
6. The consent of a Person (Data Subject)
The consent of a person is used as a legal basis, for example, in marketing purposes, when a person applies for a lottery or receipt of informative materials.
A person has a free choice – to give his/her consent to data processing or not, and a person has the right to withdraw his/her consent at any time, terminating the data processing.
Industra Bank does not process, more information than it is necessary to achieve certain goals, thus observing the so-called principle of data minimization.
The bank continuously develops information technologies to ensure the protection of personal data.
Industra Bank ensures that only those employees who need it for the performance of their job duties have access to personal data.
The bank takes efforts to ensure that it is processing only correct and accurate data. If Industra Bank has doubts about the applicablity or accuracy of the information submitted by a person, the bank contacts the person to clarify the information processed. In addition, each customer is obligated to report to the bank in the event of changes in the information submitted to the bank (for example, telephone number, residence address, etc.).
Personal data is processed for no longer than is necessary to achieve a certain purpose.
The bank respects the rights of a person, allowing the Person to control and monitor their data processing.
Industra Bank carries out, on a regular basis, training of employees, incl. on personal data processing, protection, as well as on confidentiality and ethical standards.
When performing the processing of personal data, Industra Bank uses automated systems, but does not take individual decisions without participation of specialists of the bank.
The bank uses automated systems, e.g. for payment control, customer due diligence, detection of suspicious transactions, sanctions risk management in accordance with the current legislation of Latvia.
When processing personal data, it is the priority of Industra Bank to keep the information confidential. Information may only be transferred to third parties to the extent and in cases stipulated by the applicable regulatory enactments of Latvia and of the EU, as well as to ensure the provision of high-quality and efficient services, or, when it is necessary for the performance of contractual obligations to the customer.
Personal data may be transferred to:
Before transferring data to a third person, Industra Bank shall conclude an agreement detailing the procedure in accordance with which the business partner will process and protect the personal data. During the cooperation, only information required for a stipulated purpose will be transferred to the partner, and if there is such a possibility, Industra Bank transfers anonymized information, so that the business partner is not able to identify the person. The bank may not enter a contract with a third party only in cases where the transfer of the relevant data is regulated by the applicable regulatory enactments of Latvia and/or the EU.
Personal data of a person may be transferred to outside the EU/EEA, when doing so is necessary for ensuring the provision of a specific service, in the event when the business partner of Industra Bank is located outside the EU/EEA. When transferring the personal data outside the EU/EEA, the Bank ensures a data protection level compliant with General Data Protection Regulation.
Persons have the following rights regarding the processing of his or her information:
Industra Bank accepts requests without undue delay and, in any case, informs the person about the actions undertaken within a month. The bank may extend the period of consideration of the claims for another two months on a reasonable basis (for example, large number of requests or complexity of requests).
The bank replies to the requests of a person, as well as carries out any other activities related to the fulfilment of the requests of persons, free of charge (if the request is manifestly unfounded, excessive, or depending on what resources are required for handling the request, the bank may charge a reasonable fee, considering the administrative costs of providing the information or communication, or performing the requested action, or refusing to comply with the request).